Policies
Booking Policies
Appointments require a valid card on file and may require a deposit to reserve time.
Deposits are applied toward the total cost of the session.
Cancellation & Rescheduling
Cancellations made 24 hours or more in advance will not be charged.
Rescheduling requires at least 8 hours notice.
Cancellations with less than 24 hours notice and no-shows will be charged the full cost of the scheduled service.
Deposits are non-refundable and will be applied toward the scheduled session.
In the event of a late cancellation or no-show, the deposit is forfeited and the remaining balance is due.
Packages, Plans & Memberships
Pricing plan sessions, packages, and memberships are subject to the same cancellation policy.
Missed or late-cancelled appointments are forfeited and not credited back to the account.
All plans, memberships, and discounted packages are binding contractual commitments.
By purchasing any plan or package, you agree to a six (6) month minimum term with automatic recurring monthly payments for the full commitment period.
All plan and package purchases are final.
Discounted pricing is offered solely in exchange for this commitment.
Session Usage Policy
Sessions must be applied within the applicable billing period.
Sessions expire monthly and do not roll over.
Failure to use sessions does not pause, extent, or void payment obligations.
Plans are non-transferable unless explicitly approved in writing by Heaven 2 Hands Massage.
Refunds, Chargebacks & Cancellations
There are no cancellations, no refunds, and no chargebacks for plans, memberships, or discounted packages.
Early termination is not permitted for reasons including but not limited to:
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change of schedule
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financial hardship
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relocation
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dissatisfaction
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misunderstanding of terms
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unused sessions
Payment Responsibility
If a client fails to complete required payments or otherwise breaches any plan, package, or service agreement, the client remains fully responsible for all remaining balances owed.
Attempted cancellation, account termination, or removal of payment method does not void payment obligations.
Failure to remit payment may result in account suspension and denial of future services until the balance is resolved.
Chargebacks & Payment Disputes
By booking an appointment or purchasing any service, package, or membership with Heaven 2 Hands Massage, the client agrees to the policies outlined on this page.
Initiating a chargeback or payment dispute without first contacting Heaven 2 Hands Massage to resolve the matter is considered a violation of this agreement.
Clients who initiate chargebacks remain responsible for all outstanding balances and any associated fees.
Heaven 2 Hands Massage reserves the right to provide booking records, signed agreements, and policy acknowledgements to financial institutions in response to payment disputes.
Accounts involved in chargebacks may be suspended and denied future services until the balance is resolved.
Enforcement & Collections
Heaven 2 Hands Massage reserves the right to pursue payment through:
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invoicing
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collection services
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small claims court
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or other lawful remedies
The client agrees to be responsible for all costs incurred in enforcing this agreement, including but not limited to:
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court filing fees
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service fees
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collection costs
Agreement to Terms
By completing checkout, scheduling services, or purchasing any plan or package, you acknowledge that you have read, understood, and agreed to these policies.